We're here to help. Reach out any time.
We typically respond within 24 hours. Please include your device model and iOS version if you're reporting a bug.
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your name at the top, tap Subscriptions, select Numics RN, and tap Cancel Subscription. Your access continues until the end of the current billing period.
Can I get a refund?
Subscriptions are processed by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID.
How do I delete my account?
Email us at support@numicsrn.com with the subject "Account Deletion Request." We'll delete your account and all associated data within 30 days.
Is Numics RN a replacement for my nursing textbook or instructor?
No. Numics RN is a study supplement. Kai, the AI tutor, provides educational guidance based on nursing curricula and the NCLEX-RN test plan, but does not replace professional instruction or medical advice.
My app is crashing or not loading. What should I do?
Try force-quitting the app and reopening it. If the issue persists, make sure you're on the latest version from the App Store and restart your device. If it's still not working, email us with your device model and iOS version.